An AI-driven chatbot that enables secure, conversational access to internal knowledge. Built for multilingual use and enterprise scale, it provides accurate, context-aware responses across functions.
AI Powered Query Understanding
Human-Agent Handoff
Knowledge Gap Identification
Real-Time Insights
Multilingual Intelligence
Secure by Design
Conversational Access
RAG Architecture
The Process By enabling staff to query SOPs and HR policies using a conversational AI interface, the organization significantly reduced the need for manual support and back-and-forth communication with HR or operations teams.
Decrease in email volume
Increase in response accuracy
The Process Resolved Tier-1 customer queries using AI-powered virtual agents, enabling instant responses and reducing support load. Complex issues were seamlessly escalated to human agents with complete context and conversation history.
Decrease in AHT
Increase in CSAT
The Process Used CareOps to automate internal ticketing and provide instant access to product and fulfillment policies—reducing response times, minimizing manual queries, and significantly boosting team productivity through AI-driven self-service support.
Decrease in ticket backlogs
Increase in support NPS
The Process Deployed a secure, AI-powered chatbot to handle compliance and regulatory queries from frontline employees delivering accurate, real-time responses with the right answer the first time.
Increase in faster resolution
Increase in accuracy
QA360 is eClerx’s AI-powered QA platform that automates audits, flags coaching needs, and provides real-time performance dashboards—driving scalable, compliant operations.
