Case Study/ IOD
Develop a comprehensive solution to streamline the analysis process, enhance the accuracy of feedback interpretation, and enable quick, strategic decision-making to improve customer experience and operational efficiency.
The organization faced overwhelming volumes of customer feedback, making timely and accurate analysis a challenge. This delay impacted customer satisfaction and hindered the ability to respond effectively. Additionally, the unstructured nature of the data made it difficult to interpret insights and identify the key drivers behind customer satisfaction and dissatisfaction.
Collected and integrated feedback from various channels
Translated diverse data into English and normalized it to maintain consistency across datasets.
Generated unique dashboards based on user query.
